Policies

We value all our customers and want them to be  100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.

However, for any reason the purchased item does not fit well, you may email us at info@wandeiwoman.com quoting your Order number and sizing issue within 7 DAYS of receiving your order and we can offer an exchange for FULL PRICE ITEMS ONLY.

Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall suggest alternative items or offer a credit note that can be used on www.wandéiwoman.com at any time within 6 months.

Kindly note that we do not exchange items made to customers specific measurements.

All items on sale are final sale and cannot be exchanged or returned.

We also do not make alterations, Depending on the situation we may decide to help customers make alterations at an extra charge provided by one of our production team members

For all exchanges, items must be received at our store within 7 working days of receipt of package.

Merchandise must not be worn, altered, or washed.

Merchandise with all the original packaging and garment tags still attached.

Merchandise on Sale/Special Promotions may not be exchanged/refunded.

We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

You can always contact us for any Exchange/Return question at info@wandeiwoman.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wandeiwoman.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.